Usage And Limits
ReviewInbox uses the same codebase for Cloud and self-hosted deployments. Cloud Organizations have plan limits. Self-hosted deployments record usage for visibility but do not enforce billing limits.
Billing Unit
Section titled “Billing Unit”Plans attach to an Organization.
- A user can belong to multiple Organizations.
- Each Organization has its own plan, usage period, and limits.
- Upgrading later should upgrade one Organization, not a global user account.
Current Cloud Plans
Section titled “Current Cloud Plans”| Plan | Price | Members | Apps | Store Connections | Review imports/month | Managed AI Reply Drafts/month |
|---|---|---|---|---|---|---|
| Free | $0/month | 1 | 1 | 2 | 30 | 5 |
| Starter | $9.99/month | 3 | 2 | 4 | 500 | 100 |
| Pro | $29.99/month | 10 | 10 | 20 | 5,000 | 1,000 |
| Business | $99.99/month | 25 | 50 included, 100 limit | 100 included, 200 limit | 50,000 | 10,000 |
Prices are listed in USD. Free is available for low-volume evaluation.
What Counts Toward Usage
Section titled “What Counts Toward Usage”Review imports count only when a Review is imported for the first time.
- Updating an existing Review during a later Sync Run does not consume Review import usage.
- If a Sync Run reaches the monthly Review import cap, ReviewInbox stores what it can and marks the Sync Run as partial.
- Published Replies are recorded as usage events but are not directly limited.
Managed AI Reply Draft usage counts only when ReviewInbox managed AI creates a Reply Draft.
- Manual editing does not consume Managed AI usage.
- Manually created Reply Drafts do not consume Managed AI usage.
- Failed AI generation does not consume Managed AI usage when no Reply Draft is created.
- Regeneration through managed AI should consume another Managed AI Reply Draft.
Caps And Included Usage
Section titled “Caps And Included Usage”ReviewInbox separates included usage from hard limits.
- Included usage is what the plan includes.
- A hard limit or Owner cap is the maximum allowed usage before ReviewInbox blocks the action.
- Future overages should require an explicit Owner cap to avoid surprise bills.
Planned overage pack sizes:
- 100 Managed AI Reply Drafts for $4.99.
- 1,000 Review imports for $4.99.
- 1 extra member seat for $4.99/month.
Cloud Enforcement
Section titled “Cloud Enforcement”Cloud deployments enforce limits at action boundaries.
- Creating an App is blocked when the App limit is reached.
- Creating a Store Connection is blocked when the Store Connection limit is reached.
- Inviting or adding a member is blocked when the member limit is reached.
- Manual sync is unavailable on Free.
- Review import stops partially when the monthly Review import cap is reached.
- Managed AI Reply Draft generation is skipped when the monthly Managed AI cap is reached.
Read, edit, export, and delete operations should remain available even if an Organization is over limit.
Self-Hosted Deployments
Section titled “Self-Hosted Deployments”Self-hosted deployments remain billing-free.
- Limits are not enforced.
- Bring Your Own Key AI configuration is allowed.
- Operators are responsible for infrastructure, backups, SMTP, storage, and updates.
See Self-Hosting ReviewInbox for deployment guidance.